Hertz Accuses Yet Another Customer Of Stealing A Rental Car

Yet another Hertz customer has gone to the media to tell her story of the rental company accusing her of stealing a car. Thankfully, she wasn’t pulled over and arrested by police, like what’s happened to other Hertz customers in the past, but she did deal with a collections attempt that’s caused her plenty of grief.

Man steals social security number to finance his Hellcat.

The woman went to CBS 5 in Phoenix, Arizona for help after she took a quick trip to Atlanta. Returning the rental car early in the morning, she hopped a flight and thought everything was wrapped up.

But two days later Hertz called to ask for the vehicle back. She was shocked but explained she left the car in the return area at the airport. According to her, the person she spoke with said Hertz would figure things out.

Representatives from Hertz kept calling to ask for the rental car back, so the woman filed a report with the Atlanta Police Department to cover her bases. She said right after that an email was sent over thanking her for returning the vehicle.

But Hertz charged her for the five days it claimed she still had the rental. It could’ve been worse had she not filed the stolen vehicle report with APD.

Since Hertz wouldn’t work with her, the woman disputed the charges with her credit card company, which reversed the transaction for those five extra days. But a collection agency reached out right after, saying the rental company turned the account over for a few hundred dollars.

Thanks to CBS 5, the woman was able to get everything straightened out, but it really should take that kind of move. This has happened many times in the past, with some Hertz customers sitting in jail for days because of a clerical error.

We don’t know how you can rent a car and not be accused of stealing it after you return the thing. But it sure makes us and probably a lot of other people think twice about renting one.

Image via Arizona’s Family/YouTube