Chrysler is recalling more than 24,000 Jeep Wrangler 4xe plug-in hybrids after identifying a software defect that can cause the engine to unexpectedly shut off while driving.
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What Caused the Issue
The recall affects 2023 through 2025 model year Wrangler 4xe vehicles and stems from a previous over-the-air software update intended to improve vehicle performance. Instead, the update introduced a bug that can cause the engine to stall unexpectedly during operation.
Why Regulators Flagged the Defect
Federal safety regulators issued a formal notice on the recall, noting that an unexpected loss of propulsion poses a genuine safety risk, particularly in situations involving highway speeds or merging traffic.
What Owners Should Expect
Chrysler says affected owners will be notified by mail starting in late November with instructions for receiving a free software update to correct the issue. In the meantime, owners can check recall status through NHTSA’s website using recall campaign number A7C, or contact Chrysler customer service directly with questions.
A Broader Challenge for Automakers
The recall highlights a growing challenge for automakers as vehicles increasingly rely on complex software systems. Over-the-air updates offer convenience by eliminating dealership visits for certain fixes, but a flawed update can affect a large number of vehicles simultaneously, as seen in this case involving the Wrangler 4xe, one of Jeep’s key electrified models.
What Owners Should Do
Owners of affected Wrangler 4xe models are encouraged to watch for their recall notice and schedule the software update as soon as it becomes available to address the issue.