Hertz has stumbled through plenty of customer service missteps lately, but charging a customer for a red light ticket incurred by someone who previously had the same car is a new one. The person hit with the erroneous fine attributes it to a clerical error.
Billing mistakes like this erode trust and create headaches for customers caught in the mix-up. The case highlights the importance of accurate record-keeping at rental companies, where sloppy administration can unfairly land charges on the wrong person.